Warranty & Returns

Need to return a product? View our policies & start a return

Product Downloads

Download Product Software, firmware & Spec Sheets

Submit a ticket

Still need help? Submit a ticket to our technical support team.

Warranty & Returns

Warranty Policy

Terms of Warranty

Petawise is the National Exclusive Distributor of Uniview Technologies Co., Ltd in Canada. As such, subject to these terms, Uniview products are warranted by Petawise Technologies to be free from defects in materials and factory workmanship for the period set out in the table below. Petawise Technologies does not warrant installation.

For product warranty details, please refer to the following table:

NVR 36 months
IP Cameras 36 months
PTZ Cameras 24 months
Analog Cameras 24 months
Monitors 36 months
Switches 36 months
Thermal Cameras 36 months
Decoders 36 months


This Warranty does NOT cover:

UNIVIEW’s products in any of the following circumstances are excluded from UNIVIEW’s free-of-charge warranty. However, users may choose Out-of-warranty repairs.

  • If any of the tag, serial number or anti-counterfeit label of the device is torn or defaced.
  • If the hardware is modified and/or altered without prior consent from UNIVIEW.
  • To the fault or damage that is caused by using any third-party product, software or components, authorized or not.
  • To the fault or malfunction that is caused by failure to follow installation or usage instructions covered in the documentation from UNIVIEW, or not using the product for the intended functions or environment.
  • To cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports.
  • To the damage that is caused by lack of proper protection, or acts of God, as well as impact, squeezing, lightning strike, corrosion, high temperature, falling, foreign matter entry, or improper environmental conditions, including but not limited to earthquake and fire, etc.
  • To data loss, as UNIVIEW should assume no responsibility for the data stored in or related to UNIVIEW products in any form.
  • To any common, secondary, accidental or special damage or loss, including loss of recorded data, fees incurred by data recovery, profit loss, product disassembly and assembly, installation and replacement, and fees incurred by any check, test, or redesign work caused by any product defects.
  • To accessories and consumables, including components of normal aging, wear and tear, such as product documents, power cord, power cable, trunk interface converter box or protective film, unless the fault is due to a defect in materials or workmanship.
  • Products that exceed the warranty period.

Return Policy

Uniview Canada Product Return Policy

This Uniview Canada Product Return Policy (“Policy”) applies to any Products identified in the applicable Order purchased by Customer from Petawise/UNV and made a part of the Petawise/UNV Terms and Conditions of Sale, or any other documentation which specifically references this, Policy.

  • Returns will not be accepted without a return authorization number (RMA), issued and provided by Petawise/UNV.
  • In order to receive a return authorization, a return request must be made within 60 calendar days of receipt of the Products. Credit will be issued for Products returned with Petawise/UNV written return authorization (RA) number. Products approved for return will be sent back to Petawise/UNV within 60 calendar days of the invoice date, unless otherwise authorized by Petawise/UNV.

Restocking Fee:
I. Minimum 20% restocking fee will apply after 30 days ~ 60 days.
II. Petawise will not accept credit request after 60 days from date of purchase.

  • Petawise/UNV will only accept the return of Products that were originally purchased from Petawise/UNV.
  • The Products to be returned must be unopened, unused, undamaged, in its original packaging, in new saleable condition, and include all accessories parts. Missing accessories: 10% fee will be applied if missing accessories.
  • Products that cannot be returned include, but are not limited to, items such as accessories, brackets, fiber cabling, products with broken seals, or Special-Order Products, or discontinued or items sold on a “final sale” basis. Any product that cannot be returned to Petawise/UNV’s will not receive return material deemed not creditable. “Special Order Product” means any of Petawise/UNV’s inventory: that Petawise/UNV procures for you and such inventory is nonstandard, not readily saleable to other customers of Petawise/UNV.
  • Petawise/UNV reserves the right to apply re-stock charges to any Product return.
  • Once items are received and accepted by Petawise/UNV as a returned item, your refund will be processed within a reasonable timeframe. The refund will consist of the purchase price for the Product and associated sales tax minus the restocking fee.
  • Petawise/UNV does not refund the freight charge for the cost of shipping at the time of order. Petawise/UNV will only process a refund of the Product on the original order.

Product Downloads

  • EZTools 2.0 (Windows)
  • EZStation (Windows)
  • EZStation (Mac)
  • EZ View (iPhone)
  • EZ View (Android)

Click To Download

For Additional Knowledge Base
Please Sign up for Integrators Access.

Sign Up

Coming Soon.

Submit A Ticket

Submit your enquiries by writing us at support@univiewcanada.com or by calling our Tech Support Line:
Open Mon – Fri : 8AM to 8PM EDT
Local: 647-559-3494
Toll Free: 855-956-3494

Our Dedicated Applications

Unlimited New View

Follow Us