Uniview Canada Product Return Policy

This Uniview Canada Product Return Policy (“Policy”) applies to any Products identified in the applicable Order purchased by Customer from Petawise/UNV and made a part of the Petawise/UNV Terms and Conditions of Sale, or any other documentation which specifically references this, Policy.

• Returns will not be accepted without a return authorization number (RMA), issued and provided by Petawise/UNV.
• In order to receive a return authorization, a return request must be made within 60 calendar days of receipt of the Products. Credit will be issued for Products returned with Petawise/UNV written return authorization (RA) number. Products approved for return will be sent back to Petawise/UNV within 60 calendar days of the invoice date, unless otherwise authorized by Petawise/UNV.

Restocking Fee:
I. Minimum 20% restocking fee will apply after 30 days ~ 60 days.
II. Petawise will not accept credit request after 60 days from date of purchase.

• Petawise/UNV will only accept the return of Products that were originally purchased from Petawise/UNV.
• The Products to be returned must be unopened, unused, undamaged, in its original packaging, in new saleable condition, and include all accessories parts. Missing accessories: 10% fee will be applied if missing accessories.
• Products that cannot be returned include, but are not limited to, items such as accessories, brackets, fiber cabling, products with broken seals, or Special-Order Products, or discontinued or items sold on a “final sale” basis. Any product that cannot be returned to Petawise/UNV’s will not receive return material deemed not creditable. “Special Order Product” means any of Petawise/UNV’s inventory: that Petawise/UNV procures for you and such inventory is nonstandard, not readily saleable to other customers of Petawise/UNV.
• Petawise/UNV reserves the right to apply re-stock charges to any Product return.
• Once items are received and accepted by Petawise/UNV as a returned item, your refund will be processed within a reasonable timeframe. The refund will consist of the purchase price for the Product and associated sales tax minus the restocking fee.
• Petawise/UNV does not refund the freight charge for the cost of shipping at the time of order. Petawise/UNV will only process a refund of the Product on the original order.