PETAWISE REPAIR, REFUNDS AND WARRANTY POLICY
Petawise is the Canadian exclusive distributor of Uniview Technologies Co, the 6th biggest manufacturer of video surveillance products in the global market.
For Repairs:
- E-mail support@petawise.com or call the Support Team at Toll Free: 1-855-956-3494 , Local No. 1-647-559-3494
- The Support team will assist you to prepare for the return to Petawise
- Our staff will issue a RMA # and the RMA form
- Please return the part to Petawise, along with the RMA form
- $45 CAD Inspection fee + Additional Charges (For Parts) will apply.
- Petawise will send the estimate prior to the change.
For Refunds (Credits):
- Refunds only apply within 30 days from the Purchase Date
- Exchanges will be provided after 30 days from the Purchase
- Product is expected to be in the original condition, in the box with all accessories
- Product should not have been defaced or damaged as a result on being installed
- Where not in conformance with the above, a minimum 20% restocking fee will apply
- E-mail support@petawise.com or call the Support Team at Toll Free: 1-855-956-3494 , Local No. 1-647-559-3494
- Please return the part to Petawise, along with the RMA form
- Petawise will check the return and will issue the respective Credit
Warranty:
We request the customers to DO NOT remove serial no. stickers from any product as it will affect the warranty of the product.
- 3 Years for the NVR from the date of sale
- 3 Years for the Cameras from the date of sale
- 2 Years for the PTZ Cameras from the date of sale
- 1 Year for the IPC Tester from the date of sale
- 3 years for the Monitors from the date of sale
- 3 Years for the PoE Switches from the date of sale
- 1 Year for the Thermal Devices from the date of sale
- In case of any issues please contact us on e-mail support@petawise.com or call the Support Team at Toll Free: 1-855-956-3494 , Local No. 1-647-559-3494.